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Our Return/Exchange/Cancellation policy. Your satisfaction is our #1 goal.
Within 30 days of delivery of shipment, you may return or exchange any
unopened media (video game) or any other merchandise that's in new
condition including original packaging and accessories.
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Exchange
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- Merchandise must be in New condition along with All the original
packaging.
- Merchandise to be returned
must be shipped in a protective box in addition to the manufacturer's
packaging.
- Full refund including the shipping cost if the return is a result of our error.
- If your return is Not due to our error, we will deduct the shipping costs plus a 15% restocking fee from your refund.
- Refund will be made in the same form of payment originally used for purchase.
- You will receive a refund within 7 business days of our receiving your return.
- Do not ship the merchandise back to us without notifying us first.
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- Merchandise must be in New condition along with All the original packaging.
- Merchandise to be returned must be shipped in a protective box in addition to the manufacturer's packaging.
- Shipping is paid for by BowlingBalls.com if the exchange is a result of our error.
- If your exchange is Not due to our error, a shipping charge will apply for reshipping the merchandise back to you.
- Do
not ship the merchandise back to us without notifying us first.
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Manufacturer's Warranty Claims
Products are sold together with and subject to the applicable
licensing agreements and/or warranties of the Manufacturer. Other than
the Manufacturer's express written warranties, all products are sold as
is and without warranty express or implied. BowlingBalls.com assumes
no responsibility or liability for Manufacturer's warranty claims. BowlingBalls.com will return defective items to the Manufacturer as
Buyer's agent during the warranty period. BowlingBalls.com reserves
the right to require Buyers to return defective goods directly to the
Manufacturer under the Manufacturer's return policy. Freight or
transportation costs required to replace any product under the terms of
the Manufacturer's limited warranty will be at the Buyer's expense.
Our liability shall be to replace the product with an identical
or reasonably equivalent product. In the alternative, we may issue a
store credit in the amount of the purchase price if we are unable to
supply a replacement product.
* Drilling charges are not covered under the manufacturer's warranty.
Order Cancellation Refund Policy
All credit cards are debited at time of purchase for amount of
purchase to ensure validity of credit card. Cancellation will incur a
fifteen percent (15%) credit card fee deducted from your refund. This
will cover the costs and fees we incur in processing your order. An
order is considered placed when you agree to purchase. We are not trying
to offend, upset or take advantage of anyone. We are just trying to
recoup the fees and costs we are out. If you cancel your order AFTER it
has been shipped, the Return Policy Information listed above must be
followed.
Claims of a shortage, wrong item or damaged goods
must be received within 5 business days of receipt or the goods will be deemed delivered and accepted as of the invoice date.
Refusal Of Package
If you refuse a package without BowlingBalls.com's consent to
do so, we reserve the right to charge you any fees that may incur by
the shipping company.
Bowling Balls
Once a bowling ball is drilled, we cannot accept it as a return or an exchange.
Bowling Shoes
If you have purchased bowling shoes and need to try them on for
size, please do so on a clean/dry surface. If the shoes are not in New
condition, we cannot accept them.
Packaging
Please keep all original packaging until you are certain that you will not return or exchange the merchandise.
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Click here to submit a return/exchange.
- Merchandise must be in New condition along with All the original packaging.
- Merchandise to be returned must be shipped in a protective box "in addition" to the manufacturer's packaging.
- Merchandise and packaging MUST be in New and Resellable condition or it will be rejected.
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